3. Refund Policy

Effective date: [Effective Date]

3.1 Our approach

Nakshanjali offers digital astrology content. Once a reading is generated, it exists and cannot be un-delivered. That said, we want you to feel that you have received real value for what you paid. This Policy explains when and how we offer refunds.

3.2 One-off reports

You may request a refund on a one-off report within seven days of purchase if any of the following applies:

• You have not opened the report.
• You have opened the report but there is a genuine error in the chart calculation (for example, wrong ascendant because your birth time was entered incorrectly by us).
• The content is materially and unreasonably different from what was described on the report page.

Once seven days have passed, or if none of the above applies, we cannot offer a refund on a one-off report. Digital content, once consumed, cannot be returned.

3.3 Subscriptions

You can cancel your Nakshanjali Premium subscription at any time from Settings. Your access will continue until the end of the current billing period. We do not offer pro-rata refunds for cancellation partway through a billing period.

Exception: if you cancel within seven days of your first ever Premium subscription payment and have not consumed any Premium-only content, we will refund that first payment.

Subscription renewals are not refundable after they have been charged. You will not be charged again once you cancel.

3.4 How to request a refund

Email us at nakshanjali.official@gmail.com with:

• The email address associated with your account.
• The order or transaction ID.
• A short note on why you are requesting the refund.

We will respond within three business days. Approved refunds are processed within seven to ten business days and credited to your original payment method.

3.5 What we do not refund

We cannot offer refunds in the following cases:

• Requests made more than seven days after purchase (except where required by law).
• Requests where the birth details you provided turned out to be inaccurate, and the calculation itself was correct given the inputs.
• Consumed subscription periods.
• Free content or promotional credits.

3.6 Consumer rights

Nothing in this Policy limits any right you have as a consumer under the Consumer Protection Act, 2019 or any other applicable Indian law. If we are ever required by law to offer a broader refund than this Policy provides, we will do so.

3.7 Contact

For refund questions or requests, please contact us at nakshanjali.official@gmail.com.